If your cellphone number has changed since you applied for the SASSA SRD R370 grant, it is important to update your contact details. SASSA uses your phone number to send important updates about your grant. This guide explains the steps you need to follow to update your contact information and continue receiving your payments without interruptions.
SASSA stands for the South African Social Security Agency. It is a government agency responsible for managing and distributing social grants to eligible South Africans, including older persons, people living with disabilities, children, and unemployed individuals receiving the SRD grant.
Why You Should Update Your Phone Number
Your phone number is used for:
- Receiving payment notifications
- Getting updates about your application status
- Verifying your identity during biometric checks
If you’ve lost your SIM card, changed networks, or submitted the wrong number, you need to update your details with SASSA as soon as possible.
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How to Change Your Phone Number for the SRD R370 Grant
You can update your phone number in two main ways:
Option 1: Call the SASSA Contact Centre
- Dial 0800 60 10 11
- Follow the voice prompts and choose the option to change your number
- Make sure you have your South African ID number and application ID ready
If you do not have your application ID, follow the steps below to find it.
Option 2: Email SASSA
- Send your request to grantenquiries@sassa.gov.za
- Include your full name, ID number, old phone number, and new phone number
Note: The email option may take longer to process. Always use your own phone number. SASSA does not allow you to register someone else’s number.
How to Find Your SRD Application ID
If you lost your phone or do not know your application ID:
- Visit the official SRD website: https://srd.sassa.gov.za
- Click on the yellow bar that says “Click here to check your application status”
- Enter your South African ID number and the cellphone number you used when you applied
- Click Submit
- Your application ID will appear at the top
Once you have this number, you can proceed with updating your contact details.
Can You Change Your Number Online?
Yes. SASSA allows you to update your contact details directly on their website. You will need:
- Your ID number
- Your application ID
- Access to the SRD portal
Make sure your details match what was originally submitted. If SASSA cannot verify your identity, the update will fail.
Important: Biometric Verification
SASSA has introduced biometric verification to improve the security of your grant. If you update your contact information, you may be required to go through a biometric verification process. This is done to protect your funds and confirm your identity.
How SASSA Pays SRD Grants
SASSA pays grants through:
- Bank accounts
- SASSA cards
- Retail stores (e.g. Pick n Pay, Boxer, Checkers, Shoprite, Spar)
- CashSend for those without bank accounts
Make sure your banking details are correct to avoid payment delays. If your bank details have changed, update them on the SRD website.
Does the Post Office Still Pay SRD Grants?
No. The Post Office is no longer used for SRD grant payments. You must select one of the other available payment methods.
Other SASSA Grants
Besides the R370 SRD grant, SASSA also provides:
- Older Persons Grant
- Disability Grant
- Child Support Grant
- Care Dependency Grant
- Foster Child Grant
These grants serve different groups of people. You must meet the requirements for each one to qualify.
How to Appeal a Rejected SRD Application
If your SRD application was rejected, you can submit an appeal within 90 days. Check the reason for rejection and correct any errors before appealing. Appeals can be submitted on the SRD website.
Frequently Asked Questions
1. Can I apply for the SRD Grant if I have a part-time job?
No. The SRD grant is for people who are unemployed and not receiving any income.
2. Can students receive the SRD Grant?
No. Students receiving financial aid, bursaries, or NSFAS are not eligible.
3. How long does it take to get a response after applying?
It depends on how many applications are received. Always use your correct ID and cellphone number. Check your status regularly on the SRD website.
4. Can I reapply if my application is rejected?
Yes. But make sure you fix the issue that caused your application to be rejected before applying again.
Keep your contact and banking details up to date to avoid delays or missed payments. Use your own number and ensure all information submitted is accurate. You can visit https://srd.sassa.gov.za for updates and to manage your application.