SASSA Grant Contact Phone Number and Full Contact Guide in 2026, If you are applying for a SASSA grant, experiencing delays, or simply want to check your application status, contacting the South African Social Security Agency (SASSA) directly is the best way to get help. This article provides a complete and updated guide to all SASSA contact methods, including phone numbers, email addresses, physical office locations, WhatsApp support, and social media channels.
SASSA Grant Contact Phone Number
The primary toll-free number to contact SASSA for any grant-related issue is:
0800 60 10 11
This number is free to call and is used for:
Calculate Your 2026 COLA Increase →- Grant application queries
- Status checks for all types of grants, including the SRD R350
- Questions about payment dates
- Reporting fraud or suspicious activities
- Locating your nearest SASSA office
SASSA Head Office Contact Information
For escalated matters or general national queries, you can reach the head office through the following:
- Physical Address: SASSA House, 501 Prodinsa Building, Corner Steve Biko and Pretorius Streets, Pretoria
- Postal Address: Private Bag X55662, Arcadia, Pretoria, 0083
- Telephone: 012 400 2000 or 012 400 2322
- Fax: 012 400 2257
- Email: GrantEnquiries@sassa.gov.za
Other Ways to Contact SASSA
SASSA has introduced additional platforms to improve accessibility and support for grant applicants.
WhatsApp Support
SASSA can now assist beneficiaries through WhatsApp. The number is:
+27 82 046 8553
This service is helpful for checking application status and general grant queries.
Email Support
For all grant-related enquiries, send an email to:
GrantEnquiries@sassa.gov.za
Ensure that you include your South African ID number in the subject line to speed up the response time.
Social Media
SASSA maintains official social media channels where updates are shared and enquiries can be made through direct messages.
- Facebook: https://www.facebook.com/SASSANewsZA
- Twitter (X): https://twitter.com/OfficialSASSA
Please do not post your ID number publicly. Use private messaging when discussing personal details.
Contacting the SRD R350 Grant Appeal Tribunal
If you are appealing a declined SRD R350 grant, contact the Independent Tribunal for Social Assistance Appeals (ITSAA):
- Phone: 012 312 7727
- Email: grantappeals@dsd.gov.za
Visiting a SASSA Office
In cases where your query cannot be resolved online or via phone, visiting a SASSA office is recommended. There are more than 46 district offices and over 380 local offices across South Africa.
Office hours:
- Monday to Friday
- Opening times: Usually between 8:00 AM and 5:00 PM
- Closed on Saturdays, Sundays, and public holidays
Call ahead to confirm office hours, as they may vary in some locations.
Provincial SASSA Contact Details
Here are contact details for the major provincial offices:
Eastern Cape
- Phone: 043 707 6300
- Email: GrantsEnquiriesEC@sassa.gov.za
- Address: BKB Building, Cnr Fitzpatrick and Merino Road, Quigney, East London
Gauteng
- Phone: 011 241 8320
- Email: GrantsEnquiriesGP@sassa.gov.za
- Address: 28 Harrison Street, Johannesburg
Mpumalanga
- Phone: 013 754 9446
- Email: GrantsEnquiriesMP@sassa.gov.za
- Address: 18 Ferreira Street, Nelspruit
Limpopo
- Phone: 015 291 7509
- Email: GrantsEnquiriesLIM@sassa.gov.za
- Address: 43 Landros Mare Street, Polokwane
North West
- Phone: 018 388 4006
- Email: GrantsEnquiriesNW@sassa.gov.za
- Address: 1st Industrial Site, Mahikeng
Free State
- Phone: 051 410 8339
- Email: GrantsEnquiriesFS@sassa.gov.za
- Address: Cnr St. Andrew Street and Aliwal Street, Bloemfontein
Northern Cape
- Phone: 053 802 4919
- Email: GrantsEnquiriesNC@sassa.gov.za
- Address: 33 Du Toitspan Road, Kimberley
KwaZulu-Natal
- Phone: 033 846 3324
- Email: GrantsEnquiriesKZN@sassa.gov.za
- Address: 1 Bank Street, Pietermaritzburg
Western Cape
- Phone: 021 469 0235
- Email: GrantsEnquiriesWC@sassa.gov.za
- Address: Golden Acre, Adderley Street, Cape Town
How to Check SASSA Application Status
There are five common status stages:
- Application Submitted – Your form has been received by SASSA
- Application Assessed – It is being processed
- Application Pending – Awaiting approval
- Documents Outstanding – You need to submit additional paperwork
- Incomplete Application Saved – Your application was started but not completed
Always check your application status regularly using the official channels.
Grant Types You Can Inquire About
You can contact SASSA to inquire about any of the following grants:
- Old Age Grant
- Child Support Grant
- Disability Grant
- Foster Child Grant
- Care Dependency Grant
- War Veterans Grant
- Grant-in-Aid
- Social Relief of Distress (SRD)
All applicants must be South African citizens, permanent residents, or approved refugees and must meet the qualifying criteria including the means test.
Safety Guidelines When Visiting or Withdrawing Grants
- Be cautious at ATMs. Do not accept help from strangers.
- Check your balance often and keep your SASSA card safe.
- If anything seems suspicious, report it to your nearest SASSA office or call the hotline.
If you suspect fraud or misuse of social grant services, report it to the SASSA fraud hotline:
0800 60 10 11
Summary
| Contact Method | Detail |
|---|---|
| Toll-Free Number | 0800 60 10 11 |
| +27 82 046 8553 | |
| GrantEnquiries@sassa.gov.za | |
| National Office Phone | 012 400 2000 |
| Social Media | Facebook and Twitter (Direct Message) |
| Appeals (SRD) | 012 312 7727 / grantappeals@dsd.gov.za |
For the most accurate and up-to-date information, always use SASSA’s official communication channels.
