Keeping your cellphone number up to date with SASSA is essential for managing your SRD R370 grant.
This article explains how to update your number online, what documents you need, alternatives if the link fails, and security expectations.
Why must I update my cellphone number for the SRD grant?
Your registered cellphone number is key to receiving OTP verification, payment notifications, and updates about your SRD R370 status.
Losing access to it may block status checks, appeals, and banking updates, especially if CashSend is your chosen payment method.
Can I change my SRD cellphone number online via the SASSA portal?
Yes. SASSA now offers a secure online form that is typically accessible via the srd.sassa.gov.za/sc19/update or contact page, where applicants can submit a cellphone number change request.
You must provide your ID number, Application ID, and receive a one-time OTP before entering your new number.
What are the steps to change your cellphone number online?
- Go to srd.sassa.gov.za/sc19/contact or /update.
- Enter your 13‑digit South African ID number and 6‑digit Application ID.
- Click Submit to receive an OTP via SMS to your registered number.
- Enter the OTP and then input your new cellphone number—it must not match the old one.
- Submit and allow time for changes to reflect. SASSA processes requests individually.
What if I don’t remember my Application ID or can’t receive OTP?
If you lost your AppID or lack access to the old number:
- First, retrieve your Application ID via email or SMS when possible, or visit a designated SASSA site for recovery.
- Otherwise, you must visit a SASSA office in person, where staff can verify your identity via ID and update the number manually.
How soon will the new number become active?
Once submitted, updates might take a few days to reflect. Delays may occur due to security verifications.
The new number becomes effective only after SASSA completes processing and OTP-based confirmation.
What should I do if the online form link fails or isn’t available?
If the form link is inactive or inaccessible:
- Contact the SASSA helpline at 0800 60 10 11 to open a support ticket.
- Visit your local SASSA office with your ID and proof of new cellphone ownership (e.g., RICA) to request number updates manually.
Avoid using third-party or unofficial links, even if shared on social media.
What security precautions should I follow when updating numbers online?
- Never enter your OTP in response to unsolicited messages outside of the official portal.
- Only use the official srd.sassa.gov.za domain pages.
- Do not pay anyone for assistance; updates are free via official channels.
- Use a RICA-registered mobile number in your own name to avoid complications.
- Verify your new number works before relying on SMS-based services.