Understanding the SASSA application process is essential for anyone applying for social grants in South Africa.
This guide explains how to apply both online and in person, what documents you need, how long it takes, and what to expect after submission.
What types of grants can I apply for via a SASSA application?
A SASSA application can be submitted for various grants, including:
- Older Person’s Grant
- Disability Grant
- Child Support Grant
- Foster Child Grant
- Care Dependency Grant
- Grant‑in‑Aid
- War Veterans’ Grant
- Social Relief of Distress (SRD) R350/R370 grant
The process varies slightly depending on the type of grant, but core steps status verification and appeals, are broadly consistent.
How can I apply online for a SASSA grant?
To submit a SASSA application online, use the official SASSA Services Portal at services.sassa.gov.za.
- Register an account using your South African ID number and cellphone number.
- Log in and select the grant type you wish to apply for.
- Complete the online application form with personal details.
- Upload all required supporting documents in PDF or image format.
- Sign declarations and submit.
- Receive a reference number or application ID via SMS or email.
You can also apply online for SRD R370 via srd.sassa.gov.za/sc19/application, including verification and payment preferences.
How do I apply in person for SASSA grants?
If you prefer or cannot apply online, you can submit your SASSA application in person at your nearest SASSA district office or service point:
- Bring your ID document (or affidavit if unavailable), proof of residence, income/assets documentation, and any grant-specific documents.
- Complete the application form in the presence of a SASSA officer.
- Undergo an interview and fingerprinting.
- For Disability or Care Dependency grants, attend a medical assessment by SASSA‑appointed medical personnel.
- You’ll receive a receipt as proof of application, showing the date, officer’s name, and official stamp.
The application process is free and typically takes up to two hours.
What documents are required for a SASSA application?
Commonly required documents include:
- Valid 13‑digit South African ID or sworn affidavit where ID is unavailable
- Proof of residence
- Bank statements or proof of income/assets
- Birth certificate for child grants, court order for foster grants, medical records for disability grants
- For SRD applications: ID number, cellphone, income declaration, and banking details or cash collection option.
Alternative identification (e.g., affidavits, sworn statements by community leaders) may be accepted temporarily while awaiting Home Affairs documents.
How long does SASSA application processing take?
After submission, a SASSA application usually takes up to 30 working days for processing.
If approved, payment should start within three months and be backdated to the application date.
If you apply online, status updates are viewable through the portal; otherwise, you’ll receive written notification.
What happens if my SASSA application is declined?
If your SASSA application is declined:
- You will receive a formal letter stating the reasons for rejection.
- You can submit an internal “Reconsideration” within SASSA.
- If still unsuccessful, you may appeal to the Independent Tribunal for Social Assistance Appeals within 90 days, and possibly to the Minister of Social Development.
Appeal decisions are generally issued within 30 days once escalated to the tribunal.
How can I track my SASSA application status?
After applying (particularly for SRD), you can monitor progress via:
- The official status portal on services.sassa.gov.za (for most grants)
- srd.sassa.gov.za for SRD R370 application status, including appeals where needed
- SMS or email where applicable
- Visiting a SASSA office in person with your application reference.