If you need to speak to a CRA agent, knowing the right phone numbers and steps can save you time. The Canada Revenue Agency (CRA) handles millions of calls each year, so wait times can be long—but there are ways to get through more efficiently.
CRA Mail Updates: Switching from Paper to Online
Starting July 3, 2026, some benefit recipients will now receive CRA mail online. If you are registered for a CRA account and currently receive paper mail, most of your correspondence may now appear in My Account.
Learn more here: Change from paper to online mail
Common Issues the CRA Can Help With
If you’re trying to reach the CRA, here are some of the most common issues they can assist with:
- Lost or forgotten CRA user ID or password
- Problems with your security code or multi-factor authentication (MFA)
- Trouble signing in through a Sign-In Partner or provincial partner
- Locked accounts or registration for a CRA account
- Missing benefit payments
- Updating your contact or banking information
- Checking the status of your tax refund
For many of these, you can also use self-service tools or the new CRA GenAI chatbot beta to get fast answers without waiting on hold.
Calculate Your 2026 COLA Increase →How to Contact the CRA by Phone
Step 1: Prepare Your Information
Before calling, make sure you have all relevant documents ready. This includes:
- Your CRA account details
- Personal identification
- Any reference numbers related to your query
Step 2: Find the Right Phone Number
The CRA receives over 20,000 calls a day, so wait times can exceed 30 minutes. During high-volume periods, calls may be redirected to automated services.
Here are the main CRA contact numbers based on your needs:
Personal Taxes, Benefits & Trusts
- Speak to an agent: [CRA phone number speak to an agent – personal tax line]
Businesses
- Speak to an agent: [CRA phone number speak to an agent – business line]
International Tax & Non-Residents
Charities
Savings & Registered Plan Administrators
TTY & Video Relay Services
Special Circumstances & Third-Party Enquiries
TSelf-service tools in your CRA account can resolve 1 in 4 calls without needing an agent. Use the chatbot or online account for faster results.
Other CRA Services
- Forms and Publications – Find tax forms and guides
- Register a Business – Set up your business with the CRA
- Report a Scam or Identity Theft – Protect yourself from fraud
- Canada Child Benefit & Disability Tax Credit – Apply and check status
- Notice of Assessment & Proof of Income – Access key tax documents
- Find CRA Offices & Addresses – Locate service points near you
- Check CRA Processing Times – Know how long requests will take
- Verify CRA Callbacks – Confirm legitimate CRA calls
CRA Tips for Faster Service
- Call during off-peak hours (early morning or late afternoon)
- Have all your information ready before calling
- Use self-service tools whenever possible
- Check wait times online before calling
Even with high call volumes, knowing the correct CRA phone number to speak to an agent and having your details ready can help you get support faster.
