If you receive the Canada Child Benefit (CCB) and your payments have stopped, changed, or you simply have questions, the Canada Revenue Agency (CRA) offers several ways to get support. Whether you prefer online services, phone assistance, or mailing documents, here’s how you can contact the CRA about your child benefit.
When to Contact the CRA About CCB
Before picking up the phone, it’s a good idea to check why your payment may have been reduced or stopped. Common reasons include:
- Missing or late tax returns (both parents must file each year).
- Outdated banking details or a change of address.
- A change in custody or marital status not reported to the CRA.
- Reaching your child’s 18th birthday or no longer being the primary caregiver.
- Overpayment recovery being deducted from current benefits.
If you’ve ruled out these issues, then it’s time to contact the CRA directly.
Contacting the CRA Online
The fastest way to manage your benefit is through CRA My Account or the MyCRA mobile app. With these tools, you can:
Calculate Your 2026 COLA Increase →- Apply for the Canada Child Benefit.
- View CCB payments, account balances, and statements.
- Update your marital status or address.
- Add or remove children in your care.
If your payment is missing, log in to My Account first before calling. Most payment information is updated there in real time.
Canada Child Benefit Contact Number
To speak with an agent about your CCB, call the CRA Child and Family Benefits line:
Canada Child Benefit Contact Number:
1-800-387-1193
Through this number, you can:
- Get help with CCB and related provincial or territorial programs.
- Ask about missing or reduced payments.
- Set up a payment arrangement if you owe on CCB overpayments.
Phone agents are available Monday to Friday during CRA business hours. Have your SIN, tax information, and child details ready when you call to speed up the process.
Provincial Program Contact (Alberta Residents)
If you are in Alberta and need support for provincial programs such as the Alberta Child and Family Benefit or the Alberta Family Employment Tax Credit, you can call the same CRA number above and follow the prompts for provincial benefits.
Contact the CRA by Mail
If you need to submit forms for the Canada Child Benefit or related programs, you can mail them to your tax centre. The correct address depends on your province of residence. You’ll find the mailing address on the CRA website under Child and family benefits – where to send your documents.
